Came home to find a leak in the basement. We called them in the afternoon and by 6 that evening everything was done and fixed. Lance was professional, friendly, explained what he was doing along the way, and arrived when he said he would. Didn't want to see the bill but was pleasantly surprised. We don't feel ripped off, very reasonable rates. Never hope to need a plumber but if/when we do, will definitely call Westside first!